Patient-Centred Clinic Prototypes: Local Care Gaps, Global Solutions

Students meet their partner class by video, introduce their local clinic or hospital, and agree on shared goals and how they will work together. Each team shares a short tour or description of the care setting they know best.

Teams interview patients and clinic staff about check-in and referral experiences, then map the patient journey step by step. They compare findings with the partner class to spot gaps, delays, and friction points.

Students analyse their evidence and compare local and partner processes to find the root causes of delays and patient frustration. They agree on one clear care gap to solve and explain why it matters.

Teams brainstorm solutions and build a simple, low-cost check-in or referral prototype that addresses their chosen gap. They keep it practical and sustainable so it could realistically be used in a clinic.

Teams test their prototypes with clinic staff and the partner class, collecting structured feedback on patient experience and feasibility. They judge which features work best and note what needs to change.

Using the feedback, teams redesign and improve their prototype, then write an action plan showing how it could be adopted and scaled in clinics. They test the refined version again with a small group of users.

Teams present their final prototypes, evidence, and impact case to the partner class and clinic stakeholders in a live video session. They reflect together on what they learned about patient-centred care and cross-cultural teamwork.